AgroThings
Warranty Policy
Version 1.0Last Updated: June 2026
Warranty coverage, exclusions, claim procedures, repair, replacement, and support information for AgroThings products.
◉ Summary
- Warranty duration may vary depending on the product purchased.
- Warranty covers eligible manufacturing defects only.
- Warranty does not cover water damage, incorrect wiring, physical damage, tampering, or broken warranty seals.
- Warranty claims require proof of purchase and product inspection.
- Repair is the primary warranty resolution method. Replacement may be provided when required.
◉ Warranty Coverage
- AgroThings provides warranty coverage for eligible products for the warranty period specified at the time of purchase.
- Warranty coverage applies only to manufacturing-related defects identified during normal intended use.
- Warranty duration may vary between products and models.
- The applicable warranty period is the one advertised or provided at the time of purchase.
◉ Warranty Period
- Warranty begins from the product delivery date.
- Warranty duration depends on the specific product purchased.
- Different AgroThings products may have different warranty periods.
◉ Warranty Claim Process
- Customers may initiate a warranty claim through approved support channels.
- Customers may be asked to provide invoice details, order information, product photos, videos, and warranty seal photos.
- AgroThings may perform initial troubleshooting before approving a warranty inspection.
- Physical inspection may be required before warranty approval, repair, replacement, or rejection decisions are made.
◉ Inspection Process
- All products may be inspected before warranty approval.
- Inspection is used to determine the cause of failure and warranty eligibility.
- Warranty approval, paid repair offers, or claim rejection may be based on inspection findings.
◉ Repair And Replacement
- Repair is the primary warranty resolution method.
- If repair is not practical, AgroThings may provide a replacement unit.
- The replacement model provided is determined by AgroThings.
- If a replacement unit is issued, a new warranty period begins for the replacement product.
◉ Shipping And Logistics
- Pickup service may be available in selected locations.
- If pickup service is unavailable, customers must arrange delivery of the product to the designated AgroThings location.
- Customers must follow all shipping and packaging instructions provided by AgroThings.
- Products should be packaged securely to prevent transit damage.
◉ Warranty Exclusions
- Water damage.
- Incorrect wiring.
- Unauthorized modifications.
- Tampering.
- Broken warranty seals.
- Physical damage.
- Lightning damage.
- High voltage surge damage.
- Improper installation.
- Misuse or abuse of the product.
◉ Warranty Void Conditions
- Opening the product enclosure.
- Breaking the warranty seal.
- Modifying hardware or wiring.
- Unauthorized repair attempts.
- Any form of product tampering.
◉ Customer Responsibilities
- Maintain proof of purchase.
- Provide requested claim documentation.
- Follow installation instructions.
- Use qualified electrical assistance where required.
- Package products safely during shipment.
◉ Warranty Extension
- If a product remains physically at an AgroThings service location for warranty processing, the warranty period may be extended by the number of days the product remains under service.
- Transit time is not included in warranty extension calculations.
◉ Liability Limitations
- AgroThings is not responsible for crop loss, water loss, income loss, equipment downtime, business interruption, or indirect damages arising from product use or failure.
- Customers are responsible for ensuring suitability of the product for their application.
- Installation remains the responsibility of the customer.
◉ Policy Updates
- AgroThings may update this warranty policy at any time.
- Updated versions will be published on the official website.