Frequently Asked Questions

No. AgroThings controllers are designed to operate without internet, SIM cards, or recharge plans.

Operating range depends on terrain, obstacles, environmental conditions, and installation quality. Under suitable open-field conditions, the system is designed for approximately 1.5KM operation.

No. Actual range may vary depending on trees, buildings, terrain, electrical interference, weather conditions, and other environmental factors.

The controller is designed to work with many commonly used starter systems that use start and stop control circuits. Customers should verify compatibility before purchase.

Yes. Customers may contact AgroThings support and provide starter panel photos or relevant information for compatibility review before placing an order.

Installation remains the responsibility of the customer. Customers may use a local electrician or qualified technical person.

Yes. AgroThings may provide remote guidance, troubleshooting assistance, wiring references, and installation support through approved support channels.

AgroThings recommends using a qualified electrician whenever electrical work is required.

Warranty duration depends on the product purchased. The applicable warranty period is displayed or communicated at the time of purchase.

Warranty generally covers eligible manufacturing-related defects identified during normal intended use, subject to inspection and policy terms.

Examples include water damage, incorrect wiring, physical damage, tampering, broken warranty seals, unauthorized modifications, lightning damage, and misuse.

Customers may contact AgroThings support through approved support channels and provide the required information for review.

Yes. Customers should maintain proof of purchase and invoice records for warranty-related requests.

Order cancellation requests may be considered before order processing begins. Approval remains subject to review.

Orders that have already entered processing, shipping, or dispatch stages may not be eligible for cancellation or refund.

Verified duplicate payments may be refunded after review and verification.

Approved refunds are generally processed within approximately 7 to 15 business days. Additional banking timelines may apply.

Serviceability depends on location, logistics availability, and operational review. Certain locations may require manual verification.

Customers may track order status through supported AgroThings tracking systems where available.

Customers should refuse visibly damaged packages whenever possible and contact AgroThings support immediately.

Yes. Customers are strongly encouraged to record an uninterrupted unboxing video. Certain claims may require video evidence.

Phone support is available in Marathi and Hindi. WhatsApp and email support may assist customers in multiple Indian languages where possible.

Current business hours are Monday to Friday, 10:00 AM to 6:00 PM. Support availability may change over time.

Yes. Policies, services, support processes, features, and documentation may be updated from time to time.